Shipping policy

At First Threads Co, we’re committed to getting your order to you as quickly and safely as possible. Please read the following shipping information carefully before placing your order.

Processing Times

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During launches, restocks, sales, or holiday periods, processing times may be slightly longer due to increased demand.

Australian Shipping

We currently ship Australia-wide using trusted courier services such as Australia Post and Sendle.

Standard Shipping

  • Estimated delivery: 3–7 business days
  • Flat rate calculated at checkout

Express Shipping

  • Estimated delivery: 1–3 business days
  • Express rates calculated at checkout

Free Shipping

We offer free standard shipping on Australian orders over $150 AUD.

International Shipping

We currently offer shipping to selected international destinations.

International delivery times vary depending on the destination and local customs processing.

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.
  • First Threads Co is not responsible for delays caused by customs.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can monitor your delivery status.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at firstthreadsco@outlook.com.au before your order is dispatched.

Lost, Delayed, or Damaged Parcels

While we work with reliable shipping carriers, delivery delays may occasionally occur.

If your parcel is:

  • significantly delayed,
  • lost in transit,
  • or arrives damaged,

please contact us at firstthreadsco@outlook.com.au within 7 days of delivery so we can assist you.

Pre-Orders

Items marked as Pre-Order will include an estimated shipping timeframe in the product description. If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available.

Returns & Exchanges

For information regarding returns, exchanges, and refunds, please refer to our Returns Policy.

Contact Us

For any shipping questions or support enquiries, contact:

firstthreadsco@outlook.com.au

First Threads Co